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Bilingual Customer Success Associate

Job description

Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

Intro

Why this Role?

  1. Join a truly global, remote team: Work from anywhere! Have co-workers all around the world. Get the opportunity to travel for events and company meetups.
  2. **Sell a product people love that solves real problems: **Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.
  3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with products to inform what we do next.
  4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
  5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.

Company Mission

We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ. We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

The Product

The best way to understand vidIQ is to play with the product: www.vidiq.com/extension We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

So, what will you do at vidIQ in this Customer Success Associate role?

  • Maintain and expand vidIQ’s existing customer base by owning specific customer accounts
  • Learn our product inside and out and help your customers drive business outcomes
  • Onboard new customers
  • Perform channel audits
  • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to coach them and create an action plan to help them achieve success
  • Collaborate with our Sales team to manage renewals and expansions
  • Surface opportunities to expand existing accounts when it’s right for the customer

Job requirements

This might be for you if…

  • You are a Creator yourself, and recently grew a Youtube channel
  • You have tremendous empathy
  • You are bilingual (fluent writing and speaking in at least 1 other language besides English)
  • You have a track record of high achievement in your current Account Management or Customer Success roles
  • You have a growth mindset and view setbacks as learning opportunities, not failures
  • You can put yourself in others’ shoes and see situations from perspectives other than your own
  • You’re motivated by seeing others succeed and grow when you partner with them
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You love getting to know new people and helping them solve their business problems

FAQ

What benefits can I expect?

  • This is a 100% remote position, work from anywhere you like.
  • A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.
  • We offer a generous vacation policy of taking time when you need it.
  • Most team members take 4–5 weeks of time off per year.
  • Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
  • Work with amazing people around the world.
  • Huge impact in the Creator Ecosystem.
  • Matched or exceed market salary in the country you live in.
  • Support your professional development and will pay for relevant courses and conferences
Posted on Tuesday, April 07, 2020
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vidIQ

vidIQ helps YouTube creators and brands get more views and save time. With over 750k active weekly users, we are the #1 Chrome Extension for YouTube creators. Customers include Red Bull, Buzzfeed, PBS, TMZ, BBC and thousands of the largest YouTube creators. We’re backed by top Silicon Valley investors including Scott Banister and Mark Cuban. vidIQ is profitable with a team over 15 employees and growing.
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